Cascade Healthcare: Enterprise WordPress at Scale
Unifying 40+ healthcare facilities into one accessible digital experience
Key Results
+200%
Online Appointments
First quarter after launch
4.7/5.0
Patient Satisfaction
Up from 3.2
98/100
Accessibility
Lighthouse audit score
40+ sites
Management
Single WordPress dashboard
The Challenge
40+ facilities, each with its own outdated website by different vendors. No shared design, no ADA compliance, no central management. Patients couldn't find doctors, book appointments, or verify insurance.
Our Approach
WordPress Multisite Architecture
Single installation managing all sites — shared theme framework with per-site child variations, centralized plugin updates, role-based access for 40+ facility managers.
Custom Theme: "CascadeHealth"
Design system balancing corporate consistency with local identity. React-powered Gutenberg blocks for visual editing with guaranteed accessible output.
Provider Directory
React frontend + custom REST API for 500+ searchable providers. Filter by name, specialty, condition, insurance, location. "Next available" via Epic EHR integration.
Location Finder
Google Maps with geolocation, service/insurance/hours filtering, driving directions, and live ER wait times.
Appointment Booking
Epic EHR integration through HIPAA-compliant middleware — zero PHI in WordPress. Provider selection, scheduling, and email/SMS reminders.
Accessibility
WCAG 2.1 AA compliance: automated axe-core testing in CI/CD, manual screen reader testing (JAWS, NVDA, VoiceOver), keyboard navigation, and color contrast exceeding AA.
Results
| Metric | Result | |--------|--------| | Online Appointments | +200% (Q1) | | Patient Satisfaction | 3.2 → 4.7/5.0 | | Accessibility | 98/100 Lighthouse | | Sites Managed | 40+ from 1 dashboard |